What does it mean to be UL Listed?

“ UL Listed means that UL has tested represented samples of the product and determined that it meets UL’s Requirements. These requirements are based primarily on UL’s published and nationally recognized Standard for Safety. References to UL and the UL listing may include the UL Listing Mark.” –Underwriter Laboratories

Tests SwegwayFun’s Hoverboard went Through

• Overcharge Test
• Short Circuit Test
• Over discharge Test
• Temperature Test (Determines the failure temperature of a product.)
• Imbalanced Charging Test
• Dielectric Voltage Test
• Isolation Resistance Test (Testing Isolation Transformer.)
• Vibration Test
• Shock Test
• Crash Test
• Drop Test
• Mold Stress Test
• Water Exposer Test
• Thermal Cycling Test (Testing the effects of extreme differential temperature change.)
• Label Performance Test (Comparing products against other leading brands.)
• Strain Relief Tests
• Motor Overload Test
• Motor Locked Rotor
• 20mm End Product Flame (Test that determines flame resistance.)

About UL

UL is an international science safety company whose goal is to insure safety to consumer’s products. UL was founded in 1894 and in 1903 developed the first standard for safety. In 1913 changed building construction by improving construction standards of walls. In 1921 UL Certified First Refrigerator. Tests range from shock hazard to the ability of small kids being able to open it from the inside. In 1923 UL certified the first Burglary-resistant Safe. 1930 UL certified the first Automatic Dish Washer. 1937 UL certifies the first washing machine. 1939 UL certified the first black and white TV. 1940 UL certifies the first vending machine. 1966 UL certified the first seat belt. In 1975 UL developed the Federal Television Standard in response to 10,000 reports of TV Tube fires. 1978 UL certified the first personal computer. In 1988 UL certified the first bullet resistant vest for police.(*** This data was found on the UL website, http://www.ul.com/aboutul/history/***)

Cancelling Your Order

If you change your mind after placing an order and your goods have not yet shipped, you may be able to cancel your order. Please email us immediately at info@segwayfun.uk, quoting your order number and stating your wish to cancel your order.

If you have already received your order, you will need to return all the items in the order, please read the below section titled "Returns - Changed Your Mind".

PLEASE CLICK HERE TO DOWNLOAD RETURM FORM

Returns - Damaged & Faulty 

Faulty electric scooter - within 14-days of receiving
If your electric scooter develops a manufacturing fault through normal use (as outlined in the manufacturer’s manual) within 14-days of receiving the goods, then please email us at info@segwayfun.uk, quoting your order number, attaching a photo of the electric scooter and the fault details. You can let us know whether you want a refund, repair or replacement. We will arrange collection and cover the costs for collecting, repairing and returning the electric scooter to you.

Faulty electric scooter - after 14-days of receiving
If your scooter develops a fault after the initial 14 days period you will need to contact the manufacture and make a warranty claim. Please note the warranty period will vary by scooter.

If you cannot find warranty information please get in touch and we will point you in the right direction.

Please note that, we cannot accept electric scooter returns:

• without all original packaging and accessories, including the retail box, manuals, cables, charger and all other items originally included with it (we can provide a new box at a cost of £25).
• if the electric scooter has been damaged through miss-use or shows signs of being tampered, customised, or altered in any way.
• is in any condition that we deem renders the item unsaleable.

• Your full name and collection address including postcode
• Order number and confirmation of which product is coming back to us
• Your preferred date of collection (Monday to Friday only)
• A contact number in case the driver needs to get in touch